Value Added Solutions

MAX provides a range of enhancements, products, and services to complement your monitoring services in Queensland and Northern Territory.

Our advisory services, business intelligence platforms and reporting will arm you with everything you need to help deliver results.

A Unified Approach to Business

Success360 is our unified approach to better business. It’s how MAX helps pubs and clubs achieve success every day. Our solutions strengthen your gaming operations and deliver value to every part of your business. We’re got everything you need, all in the one place.

Insights

Make informed, data-led decisions

Our data platforms and reporting provide the insights you need to deliver great performance. We help you see, interpret and understand your data.

At MAX, our unprecedented data access allows us to arm you with the information to grow your business and optimise performance. From visualising data and custom report building, to competitor and industry analysis, we use data to solve problems and help you meet your goals.

AnalyticsHub

Turn your data into powerful, actionable insights. AnalyticsHub, backed by the world's most powerful and flexible end-to-end analytics platform – Tableau, helps you build a strong and customised data strategy with deeper analysis and data visualisations. We bring your venue's data together with our vast cache of current and historic gaming and market data sets and visualise it across 60+ industry-specific dashboards and reports.

MAXreports and MAXmobile

Stay informed on the go with reports that benchmark your business against every other venue within your state's MAX network.

Engagement

Create the best customer experience possible

MAX’s system and range of enhancements help you and your team create a seamless in-venue customer experience.

MEMBERSHIP MANAGEMENT

Manage your database and monitor performance with MAX’s Wildcat gaming system. Bring clarity and simplicity to your loyalty and gaming operations with Wildcat’s range of tools, reporting packages and card-based membership services.

Additional enhancements for Wildcat

Eliminate the need for printed papers with our ‘virtual’ barrel draws

Bring your gaming floor to life

Offer a high-quality visual experience for players

A safe and reliable means of reserving an EGM

Assist players manage their spending behaviour

Create greater business efficiencies and improve the experience for players with secure, reliable Ticket and Card Based Gaming.

Allow your players to move seamlessly across your gaming floor and simplify operational and cash handling processes. Our solutions integrate with a number of third-party suppliers to provide secure and reliable payment methods through the cashier and redemption terminals.

Take your customer marketing to the next level with Alveo, our all-in-one direct marketing platform that brings all your member and customer data, communication channels, and insights together.

Simple, powerful, and built for the gaming industry, Alveo is a superior marketing tool that grows with your needs. Whether you are a small local venue, or a multi-site group, Alveo has the options, features and smarts to boost your marketing.

SPECIAL OFFER

Supercharge your loyalty program with Alveo Advanced

(usually $590 RRP)

Offer available to new, Alveo Lite or Alveo Essentials venues only. Offer is available for 12 consecutive months only. Customers may elect to end their Alveo subscription at any time. At the conclusion of the 12 month discounted period, you will be automatically converted to the regular retail price of $590 per month unless you have cancelled prior. Additional Alveo operating charges apply for SMS at 8c per SMS. Eligible customers also have the option to downgrade or upgrade their Alveo tier. Offer ends 30 June 2025.

Integrations

Working with the best to deliver more solutions for you

Our growing network of industry partners work with us to develop leading, innovative solutions for our customers.

Qantum Loyalty

Qantum Loyalty's suite of products is now exclusively available to MAX customers in Queensland.

The Qantum Loyalty solution offers a range of key features and innovations and is a one-stop-shop for all your venue loyalty needs. Galaxy Gaming provides access to a digital loyalty app, marketing platform and AI reporting tool, and can be fully tailored to your venue’s requirements.

AAC Solutions

Together with AAC Solutions, MAX provides a range of solutions to help drive venue efficiencies.

From real time paging solutions to harm minimisation tools for customers, and a fully customisable venue app, we can support your business provide vital operational and customer services.

Wymac KioskConnect

Seamlessly integrates with MAX's venue systems for enhanced kiosk experiences.

KioskConnect’s configurable advertising management system means the kiosk can present video and static content on a time, location and tier basis, and its gamified promotions are designed to maximise member enjoyment and drive key venue metrics with an underlying focus on delivering them in a secure and responsible manner.

EAGLEi360

Connects your gaming, loyalty, point of sale and membership data within one central system.

Integrated to work seamlessly with MAX’s core systems, EAGLEi360 connects your gaming, loyalty, point of sale and membership data within one central system for the ultimate business intelligence tool.

APIs

Make your data your competitive advantage

MAX can now serve up your data in real-time, so you can take your operations to the next level.

Live Data API

MAX’s Live Data API is built to provide data at a granular level, helping you to understand what makes your venue tick and strengthen your ability to respond to events at speed and at scale.

Real-time Updates

Access live data as events occur in your venue

Granular Data

Detailed insights at every level of your operation

Performance Tracking

Monitor EGM performance and patron insights in real-time

Scalable Solution

Built to handle data at any scale your business needs

EGM performance and patron insights can now be reported in real time, allowing you to see events as they occur and helping you respond to them accordingly. Unlocking this rich data can support you to make the right decisions at the right time and help improve your customer experience.

Additional APIs

CRT API

Access real-time data from your gaming operations

Host Data API

Manage and analyze host-related data efficiently

Site API

Access and manage site-specific information

Partner

We're with you every step of
the way

When you work with MAX, you have a dedicated team by your side.

Your Success Is Our Priority

Our partnership approach means we’re invested in your success. With decades of industry experience, we understand the challenges you face and provide solutions that make a real difference to your business.

Partnership professionals

with proven industry experienced

Supporting your essential

planning and implementation

Dedicated training resources

so your team can get the most out of our solutions

Comprehensive Training & Support

We provide extensive training and ongoing support to ensure your team can maximize the benefits of our solutions. Our dedicated support team is always ready to assist you with any questions or challenges you may face.

Customized Training Programs

Tailored to your team’s specific needs and skill levels

Regulatory

Helping you meet your regulatory requirements

We provide essential regulatory services, operating under multiple protocols to meet the complex requirements of state-by-state licensing regulations.

80%

of clubs and hotels in Queensland use MAX's monitoring service

$5M+

invested since 2020 in upgrading and strengthening our infrastructure

Comprehensive Regulatory Support

Our dedicated team ensures your operations comply with all necessary regulations while maintaining efficiency and security. We continuously update our systems to meet evolving regulatory requirements.

Key Compliance Features

Maintenance and Technical Services

Keep your business operating at its peak

Your trusted service partner MAX is the only name to think of when you need fully managed, end-to-end technical support services across the hospitality and gaming industries.

ISO Standard Help Desk

Premium support that meets international standards

24/7 Support

Round-the-clock technical assistance when you need it

On-Site Support

In-venue technical service solutions

We are logistics and repair specialists, providing a premium level of support. Our expertise and commitment to our customers and their venues cannot be matched.

Gaming Machine Services

Electronic gaming machine installations and moves with expert precision

System Management

Resetting and upgrading systems to ensure optimal performance

Maintenance

Replacing parts and undertaking preventative maintenance measures

Equipment Services

Servicing and repair services on wagering and lottery equipment

Venue Equipment

Expert support across other ancillary venue equipment, including POS hardware, CRTs, ATMs and kiosks

Support

Here around the clock, for when you need us the most

The MAX Helpdesk is staffed by experienced and technically proficient operators that monitor and manage every supply, installation or service call from inception to resolution.

24/7 Availability

Round-the-clock support for your business needs

Expert Team

Experienced professionals ready to assist

Rapid Response

Quick resolution to minimize disruption

MAX Helpdesk

1800 700 116

Email

helpdesk@max.com.au

Questions? We're here to help

Get in touch with our team of experts to understand how we can support your business.

Client Portals

Integrated Systems

Performance Solutions

Regulatory Services