Tasmania
MAX’s Monitoring System supports your regulatory requirements
We help you complete your essential regulatory requirements with the assistance of our dedicated team, and robust platforms built specifically to meet Tasmania’s regulatory protocols.
Venue User Guides
Our user guides provides the essential information you need about how to navigate our systems and tools.
IMAC Request Form
If you have an IMAC job request, please use this form
Forms and Resources
If you have request or require assistance from MAX please complete and submit the relevant form below:
Contact MAX
For monitoring enquiries, please contact the helpdesk on 1800 288 707 or email:
Bank Details
To keep your bank details up to date, please complete and submit the relevant form below:
EMS Fees
As per the Gaming Control (Monitoring Operator) Regulations 2023 (Tas) and Fee Units Act 1997 (Tas) the Tasmanian core and regulated monitoring fees effective from 1 July 2024 are as follows:
| Daily Fees | Fee ($) (excl GST) | Basis charged |
|---|---|---|
Core Monitoring Fee
| $2.55 | per EGM, per day |
| Regulated Monitoring Fees | ||
| Installation and commissioning of a gaming machine | $189.11 | per EGM, per action |
| Removal and decommissioning of a gaming machine | $120.82 | per EGM, per action |
| Configuration change to gaming machine or gaming machine game | $131.33 | per EGM, per action |
| Operation, monitoring and configuration management of one linked jackpot arrangement in a venue | $4.04 | per EGM, per day |
| Connection of one gaming machine to one linked jackpot arrangement in a venue | $210.11 | per EGM, per action |
| Removal of one gaming machine from a linked jackpot arrangement in a venue | $210.11 | per EGM, per action |
| Decommissioning of one linked jackpot arrangement in a venue | $210.11 | per EGM, per action |
| Repair and return to service of one gaming machine and preventative maintenance of one gaming machine (based on one preventative maintenance takes per EGM per year) | $1.88 | per EGM, per day |
| Relocation of one gaming machine in a venue (an internal gaming machine move) | $173.34 | per EGM, action |
| Destruction of one gaming machine | $157.58 | per EGM, action |
| New venue preparation or refurbishment (i.e. site survey, cabling, and supply and installation of venue-based EMS components such as telecommunication end points, venue EMS host and equipment rack etc) | $420.22 | Hourly rate ($21,011.24 max) |
| Undertake a gaming machine retrofit or repair under warranty on behalf of manufacturer | $157.58 | Hourly rate |
MAX to provide monitoring services for Tasmania
In 2022 the Tasmanian Government announced MAX as the successful tenderer for a 20-year licence to monitor all electronic gaming machines (EGMs) in Tasmanian pubs and clubs.
As of 1 July 2023 pubs and clubs in Tasmania completed their transition to the MAX Monitoring System.
The monitoring services provided by 
- Integrity management
- Electronic data collection
- Facilitation of linked jackpot arrangements
- Financial data collection and reporting
- Maintenance and repair of gaming machines
- Financial data collection and reporting
Keen to learn more?
Get in touch with our team of experts to understand more about our services and how we can support your business.
