New South Wales

Click the links below to view report descriptions:

Click the link below to view MAXReports pricing and details:

The Licensee or Approved Manager can apply for access to the MAX websites (MAX Client Portal or MAXsys) by submitting a signed MAX Client Portal and MAXsys Access for Venues OR MAXsys Access for Sellers Registration Form. Once access has been granted, the user is able to create additional users themselves.

A suite of FREE reports is available for your venue and can be accessed via our MAX websites. Advanced reporting (MAXreports) is also available for an additional cost.

Invoices such as Monthly Monitoring Fees and MAXReports Subscription Fees are available for viewing/download on the Max websites.

When comparing reports, please use the CMS Gaming Performance Statement as its data is what your Tax Calculation is based on. This report is available from the 14th day of the month following. 

If these figures do not match your internal reporting system, please identify the specific date and the device where the discrepancy is and MAX can review and advise the reason accordingly. Please note, if your venue’s gaming machines trade prior to 10am, your reports and MAXReports may not match. MAX trading days open/close at 10am daily.

There are some variations to tax quarters depending on the type of venue:

For more information, including tax rates, please visit the Liquor & Gaming NSW website.

You may be using an outdated link, please try manually typing www.maxsys.com.au into the address bar.  Alternatively, you may need to clear your cache. See instructions below:

1. On your computer, open your internet browser (we recommend using Chrome).
2. At the top right, click More.
3. Click More tools and then Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
6. Click Clear data.

What you need to do depends on whether the device is turned on or off.

It is the venue’s responsibility to check their CMS site monitor at least every 48 hours to ensure that all devices are connected and communicating with the Central Monitoring System.

If a device is showing as disconnected, and

• Is turned ON, please arrange for your in-house technician to attend, and troubleshoot. If one of our technicians is unable to rectify, contact MAX to arrange our technician to attend.

OR

• Is turned OFF, please notify MAX that the device is not in play and provide an ETA of when the device will be fixed.  Any device that is disconnected for more than SEVEN DAYS requires a Device Disconnection Form to be sent to MAX. Monitoring Fees are still applicable.

There is a set process for managing a dispersal.

When a disposal occurs and you are installing another progressive machine/system on the same day, the dispersal amount should be applied to the newly installed progressive machine/system.

When the above is not possible, the dispersal amount can be applied to another progressive machine/system already in the venue, but you must notify MAX, noting the dispersal number, amount, date, and device serial number to which the dispersal has been added.

If the venue no longer has progressive machines, please arrange payment via credit card on the NSW Payment Portal using the link https://applicationpayments.customerservice.nsw.gov.au/

For Clubs, the payment will be directed into the ClubGRANTS category 3 fund, and for Hotels into the Community Development Fund (CDF). Progressive dispersal payments via this method are claimable as profit deductions and hence used to reduce gaming tax invoice amounts.

Instructions for payment to NSW Payment Portal

Step 1. Under the heading ‘Agency to issue payment to (optional)’ select ‘L&GNSW – Progressive Jackpot Dispersals’.

Step 2. Under the heading ‘Application Form Number’: Select PDC404 for Hotel related dispersals, or Select PDC405 for Club related dispersals

Step 3. Under the heading ‘Application fee’ enter the total value remaining to be dispersed.

Step 4. Under the heading ‘Additional Details (optional)’ – enter the Hotel or Club name.

Step 5. Under the heading ‘Is this an individual or company/entity application’: Select ‘Company/Entity’ option and select the red ‘Next’ button.

Step 6. Enter ‘Company name’, ‘Payer full name’, payer ‘Email address’, and select the red ‘Next’ button.

Step 7. Complete the credit card payment details and enter the payer email address to receive a Tax Invoice.

Once the payment has been completed, please advise MAX via email: dms@max.com.au. Be sure to include your Venue Name, Licence Number, the Dispersal Number/s paid and attach a copy of your Tax Invoice.

In exceptional circumstances, Liquor & Gaming NSW (Regulator) may approve of an alternative proposal to disperse any accumulated progressive jackpot amounts. Please contact revenue.assurance@liquorandgaming.nsw.gov.au for further information.

Example of calculating a dispersal value: