Technical Services
Keep your business operating at its peak. We’re committed to ensuring your venue and systems operate as efficiently and effectively as possible.
Place a service call
Contact our helpdesk to report a fault or discuss your issue.
Work with us
Join our passionate technical services team and deliver quality experiences for our customers.
Check status of a job
Please contact your MAX representative for an update on a specific job.
Our technical expertise and commitment to our customers cannot be matched
MAX is the only name to think of when you need fully managed, end-to-end technical support services across the hospitality and gaming industries. Our operations are backed by a national network of support services and repair centres.
Field Technicians
Using a tiered knowledge and skill-level approach, we can quickly and efficiently allocate field service requests based on technician capability and skills.
Servicing over 8,000 locations nationwide, our technicians can provide every level of technical support from quick onsite swap-outs, to full component-level fault finding and rectification.
Help Desk
Our help desk is staffed by experienced and technically proficient operators that monitor and manage every supply, installation, or service call.
We ensure all services are performed on time, every time, and to a level of quality that exceeds our customers’ expectations.
Dedicated Partnership Manager
Our team will work with you to understand your requirements and provide a complete technical support solution.
Your Partnership Manager is with you every step of the way continuously reviewing Service Level Agreements (SLAs), including reporting, performance and risk.
Workshops
Our workshop facilities, located in every state of Australia,
repair more than 3,000 parts per week.
We use a range of leading technical processes that allow for even greater fault-finding ability. We also offer full online pre-staging, configuration and testing services.
Logistics
In conjunction with our key global freight partners, we use state-of-the-art logistics systems capable of managing and tracking hundreds of bar-coded part transactions and movements each day.
All parts are stored in secure facilities, that include frequent asset scanning and testing to ensure customer satisfaction is guaranteed.
Local expertise you can count on
Our industry-trained, licensed service professionals are based locally to your venue, meaning we can get the right person to the right job quickly and easily.
Answers to your questions
Please visit our “contact us page” to find your local contact details for our support team.
Your fault may be easily rectified by completing a few simple checks:
1) Is there power to the machine?
Check the power to your machine is turned on, and the EGM is in a powered on state.
2) Have you tried re-starting the EGM?
A power cycle enables a re-boot of your EGM which may rectify your technical issue.
3) Is the gaming machine and cash box door closed?
A check that both the gaming machine door and cash box door are securely closed may rectify the issue.
4) Does the screen display any messages and if so what is it saying?
An error message may be visible on screen, and taking note of it will help our support team identify and resolve the issue.
5) Is the issue related to your EGM printer?
Check there is sufficient paper in the printer, and that it is correctly inserted, and not jammed.
6) Is the issue related to the insertion of coins or notes?
Check there are no obstructions or jams in the coin /cash accepter.
7) Is there any visible damage to any parts or cables?
Please take detailed notes of any damaged cables or parts, to help our support team identify and resolve the issue.
We’d love to tell you more about working at MAX. Please go to our dedicated Tabcorp careers page to search current opportunities.