Technical Services

We are committed to ensuring your venue and systems operate as efficiently and effectively as possible.

Our Technical Services

MAX have an extensive team of qualified technicians and customer-service operators who are expertly placed to keep your business performing at its peak.

Help Desk

Our 24×7 help desk is staffed by experienced and technically proficient operators that monitor and manage every supply, installation or service call from inception to completion. We ensure all services are performed on time, every time and to a level of quality that exceeds our customers’ expectations.

Field Technicians

Using a tiered knowledge and skill-level approach, we can quickly and efficiently allocate specific field service requests based on technician capability and skills.

Servicing over 11,000 locations nationwide, our technicians can provide every level of technical support, from quick onsite swap outs, to a full onsite component-level fault finding and rectification.

Workshops

Our workshop facilities, located in every state of Australia, repair more than 3,000 parts per week. We use a range of leading technical processes including x-ray technology that allows for even greater fault-finding ability. We also offer full online pre-staging, configuration and testing services.

Logistics

In conjunction with our key global freight partners, we use state-of-the-art logistics systems capable of managing and tracking hundreds of bar-coded part transactions and movements each day.

All parts are stored in secure facilities, that include frequent asset scanning and testing to ensure customer satisfaction is guaranteed.

Have questions? We're here to help.

Get in touch with our team of experts to understand more about our services and how we can support your business.