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COVID-19 updates for our venue partners

Learn how we’re supporting our venue partners and access the latest advice from government and industry bodies. 


Our Support

MAX provides over $165 million in fee relief to our customers since the onset of the pandemic

The impact of COVID-19 has been challenging for many and continues to affect our everyday lives. The gaming and hospitality industries have experienced these impacts like few others. Our support and focus are with our clients, industry partners, their teams, and our people who are navigating these challenges to business and home life.

At MAX, we’ve remained agile under rapidly evolving conditions, keeping abreast of government health directions and amendments across Australia since the pandemic began in March 2020.

MAX's COVID-19 support is far reaching.

venues supported
million +
In fee relief
thousand +
EGMs maintained

Our Venue Partners

For our venue partners, we’ve implemented a range of fee relief measures, while continuing to provide services where possible. To be equitable, fair, and within the spirit of current and future partnerships, we suspended financial obligations. Since the onset of COVID-19, MAX has provided over $165 million in fee relief to our customers nationally (as of September 2021).

Help is always available

MAX's help desks and service support centres remain open for our venue partners.

Social distancing for gaming floors

We're working with venues to help socially-distance gaming floors to maximise their operational capacity.

Providing technical support

Throughout restrictions MAX’s field technicians continue to complete COVID-Safe work, where permitted.

Enhancing our products

We continue to invest in strategic product development, while also addressing any current issues.

Rolling out infrastructure project work

We're committed to delivering project work including system installs and upgrades.

Monitoring always online

Even during lockdowns, our monitoring systems remain operational to support our venue partners to remain compliant.

Our People

Like yours, our business has not been immune. For much of 2020, we made the extremely difficult decision to stand down most of our team. Working from home has become the new normal, and we have shifted towards online and digital delivery of our services and activities, to help customers continue to receive the latest insights and advice.

We’re extremely proud of how flexible and resilient our people have been in getting on with the job and working with our customers, regardless of the situation. Their contribution and unwavering commitment are a credit to them and reinforces the quality of the people behind MAX.

Our Reopening and Beyond

To ensure the health and wellbeing of our customers, our team members, and the wider community we will continue to follow all directions from State and Federal Governments, and health authorities and operate in line with our COVID-Safe Plans. Our approach to vaccinations is guided by the health orders for each state and territory. (For instance, in New South Wales and Victoria, anyone attending workplaces must be vaccinated). The key focus is to keep our employees safe, maintain our business operations, and support our customers and partners.

Additionally, to support the continuity of our operations and minimise disruptions, MAX has introduced Rapid Antigen (RA) testing at selected locations as a condition of entry. We’ve implemented this measure to reduce the potential spread of COVID-19 and closure of our sites, provide an additional layer of protection and bolster existing health and safety protocols.

Looking ahead, MAX will continue to focus on what we can control and provide the right level of support when and where our customers need it. We’re committed to keeping you informed through our team on the ground and via our communication channels, and we’ll continue to deliver critical services throughout remaining and potential future lockdowns (where possible), and for when you can operate more freely again.

Government and Industry Advice

Advice regarding COVID-19 continues to evolve rapidly. Please stay up to date by monitoring the Department of Health website at regularly. You can also contact the Australian Government’s National COVID-19 Hotline on 1800 020 080.

We’ve collated a suite of COVIDSAFE marketing assets created by the Australian Government for you to print and display in your venue, so that – as restrictions ease you can welcome back customers safely and responsibly.

MAX has compiled this information from other sources for the benefit of our venue partners. We encourage visitors to explore other sources of information as well to ensure they have all the up to date information they require on this topic.

Let us know how we can help.

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