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COVID-19 Advice

This page is intended to provide gaming venues with MAX products and services access to the latest advice from relevant government and industry bodies on the COVID-19 situation.*


Advice regarding COVID-19 continues to evolve rapidly. Please stay up to date by monitoring the Department of Health website at regularly. You can also contact the Australian Government’s National COVID-19 Hotline on 1800 020 080.

We have collated a suite of COVIDSAFE marketing assets which have been created by the Australian Government for you to print and display in
your venue, to ensure that – as restrictions ease – you are welcoming back your customers safely and responsibly.

Please CLICK HERE to download and view these assets, or visit your local State Government sites below for more information.

*MAX has compiled this information from other sources for the benefit of our venue partners. We encourage visitors to explore other sources of information as well to ensure they have all the up to date information they require on this topic.

Aruze - EGM Power Down

With regards to the machines themselves the best advice can be seen below:

  1. Please abide by all directions given by the regulator in your state.

  2. If machines can be turned off it is recommended that they are turned on for 3-4 hours every 3-4 days. This will assist with keeping enough power in the batteries to ensure that when the machines come back to full operation that there are a reduced amount of issues that will occur.

The battery on the body PCB tends to be the first to drain when a machine is off for an extended period of time. These can be easily replaced and no issues when turned back on.

If the GMEM battery fails it may result in setting the machine up again when replaced, we suggest recording jackpot levels and any hidden values on SAPS as a precautionary measure.

Let us know how we can help.

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