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COVID-19 Information

This page is intended to provide gaming venues with MAX products and services access to the latest advice from relevant government and industry bodies on the COVID-19 situation.*

 

New South Wales

Northern Territory

Queensland

South Australia

Victoria

Australia

Manufacturers and Consultants

Advice regarding COVID-19 continues to evolve rapidly. Please stay up to date by monitoring the Department of Health website at www.health.gov.au regularly. You can also contact the Australian Government’s National COVID-19 Hotline on 1800 020 080.

New South Wales

Liquor and Gaming NSW - News & Media

NSW Government Health - COVID-19 (Coronavirus) Resources

ClubsNSW - COVID-19 Coronavirus Updates and Advice

Australian Hotels Associations New South Wales (AHA NSW) - Coronavirus (COVID-19) Updates

RSL and Services Clubs Association (RSL and SCA) - Latest News

Northern Territory

Northern Territory Government - Coronavirus (COVID-19)

Northern Territory Government - Territory Jobs Hub

Hospitality NT

Queensland

Queensland Business - Coronavirus (COVID-19) - Advice for liquor and gaming licensees

Queensland Government Health - Novel Coronavirus (COVID-19) Resources

Clubs Queensland - COVID-19 Information Hub

Queensland Hotels Association (QHA) - Coronavirus Latest Updates for Hotels and Staff

South Australia

SA Health - Information for Business and Industry - COVID-19

SA Consumer and Business Services - News and Updates

Clubs SA - Corona Virus COVID-19 Updates (member log in required)

Australian Hotels Association South Australia (AHA SA) - Coronavirus (member log in required)

Victoria

Victorian Commission for Gambling and Liquor Regulation - Coronavirus (COVID-19) information for licensees

Victorian Government Health - Promotional Material Coronavirus Disease (COVID-19)

Community Clubs Victoria (CCV) - COVID-19 (member log in required)

Australian Hotels Association Victoria (AHA VIC) - COVID-19 Information (member log in required)

Australia

Australian Government - Coronavirus (COVID‑19)

Australian Government - Economic Response to the Coronavirus

Australian Government Department of Health - Coronavirus (COVID-19) Resources

Australian Government Department of Health - Coronavirus (COVID-19) Campaign Specific Resources

Clubs Managers Association Australia (CMAA) - COVID-19: Clubs Industry Closure and CMAA Support

Leagues Club Australia (LCA)

Gaming Manufacturers and Consultants

Ainsworth - Gaming Machine Operation – Maintenance Recommendations

Aristocrat - Customer Technical Support Update COVID-19

Aruze - EGM Power Down

Gaming Consultants International - Prolonged power down of EGMs

IGT - Field Service Bulletin 24 March 2020

Konami - Technical Bulletin TB104

Scientific Games - Mandatory Shutdown Period

Wymac - Shutdown Advice

*MAX has compiled this information from other sources for the benefit of our venue partners. We encourage visitors to explore other sources of information as well to ensure they have all the up to date information they require on this topic.

Aruze - EGM Power Down

With regards to the machines themselves the best advice can be seen below:

  1. Please abide by all directions given by the regulator in your state.

  2. If machines can be turned off it is recommended that they are turned on for 3-4 hours every 3-4 days. This will assist with keeping enough power in the batteries to ensure that when the machines come back to full operation that there are a reduced amount of issues that will occur.


The battery on the body PCB tends to be the first to drain when a machine is off for an extended period of time. These can be easily replaced and no issues when turned back on.

If the GMEM battery fails it may result in setting the machine up again when replaced, we suggest recording jackpot levels and any hidden values on SAPS as a precautionary measure.

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