Our Performance Solutions
Gaming Floor Management
Optimise your gaming floor with independent gaming product advice and fulfilment.
Investment
Grow your business with capital support from MAX.
Renovation and Refurbishment
Increase the customer appeal of your venue with MAX’s design services.
Training and Development
Access best practice training and development programs for your staff.
Analysis and Insights
Make informed business decisions with our comprehensive performance reporting.
Marketing
Drive customer engagement with customised campaigns for your venue.
Gaming Floor Management
- Game Performance Guarantee to swap out under-performing games
- Prompt, reliable gaming machine service and maintenance
- Service Support Centre – a single point of contact for expert technical support and servicing
- Management and sourcing of new games, spare parts and consumables
Investment
- Capital support for your venue
- Purchase of gaming machines from your venue
- Ongoing supply and maintenance
- Ongoing upgrade program of machines and games
Renovation and
Refurbishment
Our interior-design service helps refresh your venue to increase appeal to new and existing customers. We help you refurbish from implementation through to handover.
- Mood boards, spatial planning, interior documentation and 3D design
- Ongoing consultation throughout the project life cycle, including facilitation of the tender process and collaboration with other service providers
- Gaming-room layouts, upgrades and reconfiguration
- Furniture, fixtures, finishes and equipment scheduling
Training and Development
- Training on loyalty system and customer re-engagement
- Advising on best-in-class procedures for your customer loyalty program
- Ongoing training to support system enhancements
Analysis and Insights
- Venue benchmark reporting against competitors within your Local Government Area (LGA) and state
- Unique insights via innovative dashboards on a secure cloud-based platform
- Strategic support and market insights from a dedicated Business Partnership Manager
Marketing
- Marketing strategy, promotions and tailor-made creative design
- A direct-marketing platform for in-venue offers and rewards
- Access to third-party partners such as print and media
Our Process
We tailor our solutions for each customer, as we understand that every venue’s requirements are unique.
01 Consultation
02 Solution Proposal
03 Strategy for Success
By reaching agreement to work with us, our expert team joins forces with you to formulate a plan focused on growth opportunities.
04 Transformation
We provide you with access to the resources, expertise, tools and training to turn your venue from good to great.
05 Performance Reporting
We help you understand the performance of your venue, from the gaming floor to your membership, with state-of-the-art reporting tools.
06 Ongoing Support
We stay in touch with in-person visits and phone calls on a regular basis to support you every step of the way.
FAQs
Not at all. The entitlements remain the asset of the venue. MAX purchase the physical gaming machines and games (ancillary hardware, systems etc.). All improvements, entitlements and licenses remain with your venue.